
Help & Support
Shipping & Returns
DOMESTIC (GHANA)
You may return any damaged or defective products delivered by our courier companies within 3 days of purchase. Once your order is delivered kindly confirm if it is correct and call us immediately if you have any concerns. If the package was delivered in your absence kindly contact us within 24 hours of delivery.
You may return unopened items sold and fulfilled by MEJS within 3 days of delivery for a full refund or replacement. You only pay for delivery. Unfortunately, we will not issue a refund or exchange on any items that have been unsealed or used.
Orders yet to be dispatched can be changed or cancelled. Kindly call us as soon as you change your mind about an order before it is dispatched.
Should your order be dispatched before it is cancelled you will be charged for delivery.
INTERNATIONAL
We do not accept returns or offer refunds
Privacy Policy
At MEJS we value our customers and respect your privacy. We are committed to protecting your privacy. We use the information we collect to process orders and to provide you with the service you expect.
What do we do with the information we collect from you?
When an order is placed through our website, view our Shop, in order to process it, we will require details such as your name, phone number, e-mail address, and shipping address. This information allows us to process and ship your order quickly, with no hitches.
Your privacy is very important to us. We will never give your name, address or any other information to any other company or individual for their promotional or financial gain. The information you submit is used to help you build and maintain your personal account.
Emails/Newsletters
We may also use the information we collect to notify you about important changes to MEJS website, new services and special offers or news we think you will be interested in. If you would rather not receive this information, just reply to any email you receive from us with the word REMOVE in the subject line.
This privacy policy is subject to change at any time.
Terms & Conditions
MEJS Naturals Products
To protect the MEJS/MEJS Naturals trademarks and trade name all parties must obtain the Company’s written permission prior to use in any advertising (including but not limited to the Internet) or literature other than Company-published material.
All advertising, promotions, special packaging and/or prices are subject to change without prior notice.
Use of Website Information and Materials
All information/material provided on MEJS website is provided for educational purposes only. Consult your own qualified healthcare professional regarding the applicability of any opinions or recommendations with respect to your symptoms or medical condition.
MEJS encourages you to make your own healthcare decisions based on your research and in partnership with a qualified healthcare professional.
Use of website
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website, you are able to link to other websites which are not under the control of MEJS. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, MEJS takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
MEJS may at any time revise this statement by updating this posting. You are bound by such revisions and should therefore visit this page periodically to review the current legal conditions to which you are bound.
MEJS Radiant Circle
Last Updated: 1st April 2025
These Terms and Conditions (“T&Cs”) govern your participation in the MEJS Radiant Circle loyalty program (“Program”) offered by MEJS Naturals. By enrolling in and using the Program, you agree to be bound by these T&Cs.
1. Eligibility & Enrollment
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Who Can Join: The Program is open to individuals who are at least 18 years of age. By enrolling, you certify that you meet this age requirement.
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Registration: You will be automatically enrolled when you create a MEJS customer account. No purchase is necessary to join the Program. Membership is limited to one account per person.
2. Earning Lumens
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How to Earn:
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Shopping: Earn 1 Lumen for every GH₵1 spent on eligible purchases made on mejsnaturals.com (be sure to sign in; guest checkouts do not earn Lumens).
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Profile Completion & Social Engagement: Earn Lumens by completing your beauty profile and by following our social media accounts.
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Referral Program: Participate in our “Share the Radiance” referral program. When a referred friend signs up and makes their first purchase, you will receive 50 Lumens, and your friend will receive a 25-Lumen welcome bonus.
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Promotional Offers: From time to time, MEJS Naturals may offer bonus Lumens or special promotions. Such offers are subject to the specific conditions stated at the time of the promotion.
3. Using Lumens & Rewards
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Redemption: Lumens can be redeemed at checkout for discounts (e.g., GH₵5, GH₵10, GH₵20, or GH₵40 off orders) or for special rewards such as free shipping (available for Star and Icon tiers in designated regions). The maximum redemption per purchase is capped at 2,000 Lumens.
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Tier Benefits:
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Glow: All members start here and earn 1 Lumen per GH₵1 spent.
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Star: Achieved by earning 10,000 Lumens within a year. In addition to Glow benefits, Star members receive birthday surprises, limited-time discounts, and additional reward surprises.
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Icon: Reached when 20,000 Lumens are earned within a year. Icon members earn 2 Lumens per GH₵1 spent and gain access to exclusive offers such as extra discount coupons and free shipping days (Ghana only).
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Non-Cash Value: Lumens and rewards have no cash value and are not transferable. They are offered solely for use on MEJS Naturals platforms.
4. Lumens Expiration & Account Activity
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Expiration: Lumens will expire if there is no activity (earning or spending) in your account for one (1) year. For example, Lumens earned on a given date will expire 12 months later if not used or replenished by additional activity.
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Account Responsibility: It is your responsibility to sign in and use your account regularly. MEJS Naturals reserves the right not to award Lumens for transactions made without signing in.
5. Referral Program
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“Share the Radiance” Details: When you refer a friend using your unique referral link, and your friend both enrolls and makes a qualifying purchase, you will earn 50 Lumens, and your friend will receive a 25-Lumen welcome bonus. Referral rewards are credited only when all terms of the referred friend’s first purchase have been met.
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Restrictions: Referral rewards are available only to legitimate, non-fraudulent referrals. MEJS Naturals reserves the right to withhold or revoke Lumens if abuse or fraudulent activity is suspected.
6. Modification & Termination
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Changing Terms: MEJS Naturals reserves the right to modify, suspend, or terminate the Program or any part thereof at any time without prior notice. Changes to these T&Cs will be posted on the website, and your continued participation in the Program constitutes your acceptance of such changes.
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Account Termination: In cases of program abuse, fraud, or any other violation of these T&Cs, MEJS Naturals may terminate your membership and forfeit any Lumens in your account.
7. General Terms
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No Warranty: The Program is provided “as is” without any express or implied warranty regarding its operation or the content thereof.
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Limitation of Liability: MEJS Naturals is not liable for any indirect, incidental, or consequential damages arising from your use of the Program, including any issues related to Lumens accumulation, redemption, or any technical difficulties.
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Governing Law: These T&Cs shall be governed by and construed in accordance with the laws applicable in the jurisdiction where MEJS Naturals operates.
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Contact Us: If you have any questions or concerns regarding the Program, please contact our customer care team at mejsnaturals@gmail.com.
By enrolling in and using The Radiant Circle, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Contact Us
Tel: +233 54 023 9747
Email: mejsnaturals@gmail.com
You can also contact us via our chat box during our service hours.
Visit Us
Palace St. North Kaneshie,
Accra, Ghana
Monday-Friday: 9 am-7 pm
Saturday: 10 am-5 pm